We want you to shop with confidence. This page explains when and how you can exchange or return a product from Micatronix, and when you get your money back.
Return period
You can request a return or exchange for any product within 14 days of receiving it, provided it is in its original condition and original packaging with all accessories and catalogs.
Cases where we accept returns
- The product arrived damaged or with a manufacturing defect.
- The product differs from the description or specifications published on its page.
- The product arrived with essential accessories missing.
- If you changed your mind and the product is still sealed and unopened, the return is accepted and the return shipping cost is paid by the buyer.
Cases where we don't accept returns
- Products that have been installed or actually used, or that show signs of use.
- Made-to-order products or products with custom sizes.
- Products with an opened safety seal, for safety reasons.
- More than 14 days have passed since the delivery date.
How to request a return or exchange
- Go to "My Account" ← "Orders" and select the order.
- Click "Request a return", enter the reason for your request, and attach a photo of the product if there is a visible defect.
- The customer service team will reply within one business day and arrange to collect the product.
- Or contact us directly on WhatsApp +966 59 009 0059.
Refunds
Once we receive and inspect the product (1 to 3 business days), we start the refund process using your original payment method. Banks usually take 5 to 14 business days for the amount to appear in your account. If you paid on delivery, the refund is made by bank transfer to an account in your name.
Warranty
Products covered by a manufacturer or vendor warranty are handled according to the warranty terms stated on the product page, which are separate from the return period.
Multi-vendor platform
Micatronix is a multi-vendor platform. A return request goes to the vendor who sells the product, and the platform team follows up on the request until it is closed and steps in if a dispute arises.
Last updated: August 2026. For any inquiries, contact us at info@micatronix.com or on WhatsApp +966 59 009 0059.