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We want you to buy with confidence. This page explains when you can exchange or return a product from Mechatronics, and how, And when will your money back?

Refund Period

You can request a return or exchange of any product within 14 days from the date of receipt. Provided that it is in its original condition and in its original packaging with all accessories and catalogs.

Cases in which we accept refunds

  • The product arrived damaged or had a manufacturing defect.
  • The product is different from the description or specification posted on its page.
  • The product arrived minus essential accessories.
  • You changed your mind and the product is not locked and unlocked — returns are acceptable and reverse shipping costs to the buyer.

Cases in which we do not accept the return

  • Products that have been installed, actually operated, or have shown signs of use.
  • Products manufactured or made to order or in special sizes.
  • Products with an open safety seal, For safety reasons.
  • More than 14 days have passed from the date of receipt.

How to request a return or exchange

  • Go to “My Account” ← “Orders” and select Request.
  • Click “Request a Return” and write the reason for the request and attach a photo of the product if it has an apparent defect.
  • Our customer service team will reply to you within one business day and arrange for the product to be picked up.
  • Or contact us directly on WhatsApp at +966 59 009 0059.

Refund

After receiving and inspecting the product (from one to 3 working days), We initiate the refund procedure with the same original payment method. The bank usually takes 5 to 14 business days to some extent to show up in your account. If paid on delivery, A bank transfer will be returned to an account in your name.

Warranty

Products that have a warranty from the manufacturer or seller are dealt with according to the warranty conditions mentioned on the product page, This is separate from the payback period.

Multi-vendor platform

Mechatronics is a platform with more than one vendor. The return request goes to the seller who owns the product, And the management of the platform follows the request to some extent and intervenes if there is a dispute.

Last Updated: August 2026. For any inquiries, contact us on info@micatronix.com or WhatsApp +966 59 009 0059.